This agreement is between you and Fluw Rides Inc. (“Fluw”, “we”,
“us”) and governs your use of Fluw as a driver. The
Terms of Service also apply; where
the two differ, this agreement governs your driving.
You are an independent contractor
You are not an employee, agent or partner of Fluw. You decide when to go
online, which trips to accept, and what to charge. You supply your own vehicle, phone and data.
Nothing here creates an employment relationship, and you are not entitled to employee benefits,
minimum wage, vacation pay or severance from us. You are free to drive for other platforms at the
same time.
What you need before you drive
- To be at least 18 and legally entitled to work in Canada.
- A valid Ontario driver’s licence in good standing.
- Valid insurance for the vehicle covering the use you make of it, including any ridesharing
endorsement your insurer requires.
- A vehicle that is roadworthy, plated, and matches the make, model, colour and licence plate
on your profile.
- Any licence, permit or registration your municipality requires for vehicle-for-hire work.
- A profile with your full name, a clear profile photo and your licence plate. Riders are shown
these so they can identify you, and the app will not let you accept a ride without them.
- A vehicle class — Economy, Comfort or XL — that honestly reflects the car you
drive. Riders filter by class, and choosing one your vehicle does not match is grounds for
deactivation.
You must keep these current and tell us promptly if any of them lapses. We may ask for proof at
any time and may suspend your account until it is provided.
Subscription
Driving on Fluw requires an active subscription of $59.99 per month, tax included, billed
monthly in advance through Stripe. That subscription is the whole of what Fluw charges you: there
is no commission and no per-ride fee on top of it.
Your first month is free. We collect your card when you subscribe but do not charge it until
the free month ends, and you may cancel during that month at no cost — if you do, nothing is
ever billed to you. Unless you cancel, the subscription continues at the price above once the free
month is over. The free month is available once per driver.
Subscriptions renew automatically until cancelled. You can cancel at any time from your account;
cancellation takes effect at the end of the period you have paid for, and that period is not
refunded. If a payment fails, your plan may be downgraded and driver access suspended until it is
settled. We will give at least 30 days’ notice before increasing the price.
What you earn
You set your own rates — a per-kilometre rate, a per-minute rate and a minimum fare. When a
rider requests a trip they are shown the drivers nearest to them, each with their rates, distance,
rating, name, photo and what that driver would charge for that specific trip, and the rider chooses
who they want. Your rates are how you compete.
The rates screen shows what other drivers in your class are charging in your area. That is
guidance, not a limit: you are free to price above or below it, and we do not cap what you charge.
The one hard rule is the regulated minimum — your minimum fare cannot be set below
$3.25, and the app will hold it at that floor.
Your rates apply to trips booked after you save them. A fare a rider has already accepted does
not change, whatever you do to your rates afterwards.
You keep 100% of your fare. Fluw takes no commission and no per-ride cut from
what you charge; the subscription above is what you pay us. Riders are separately charged a card
processing fee and applicable tax on top of your fare, neither of which comes out of your
earnings.
The rider’s card is authorised when they book, and the money is taken at the
moment you accept the trip — accepting is what turns their hold into a payment. If
you decline, or let the request time out, nothing is charged to them and nothing is owed to you.
Payments are collected from the rider by Stripe and paid to you through your Stripe Express
account, on Stripe’s payout schedule. Stripe’s own processing fees and their terms apply
to that account. You are responsible for keeping your payout details accurate.
Taxes
You are responsible for your own taxes. Fluw does not withhold income tax, CPP or EI from your
earnings. In Canada, drivers providing ride-share services are generally required to register for
and remit HST regardless of income level — this is your obligation, not ours, and you should
confirm your position with an accountant or the CRA.
How you drive
Provide rides safely, lawfully and courteously. Do not drive while impaired or unfit, use the app
in a way that distracts you from driving, discriminate against riders, carry additional passengers
who are not part of the booking, or ask riders to pay outside the app. Follow all traffic and
vehicle-for-hire laws that apply where you drive.
Report any accident, injury, or serious incident involving a rider to us as soon as you safely
can, and to the police and your insurer where required.
Ratings and deactivation
Riders rate you after each trip and you rate them; both ratings are averages and neither shows
who gave them. We may suspend or deactivate your account for
a persistently low rating, credible safety reports, fraud, misrepresenting your identity, vehicle
or vehicle class,
or breaching this agreement or the law. Where it is safe and lawful to do so we will tell you why
and give you a chance to respond. Deactivation does not refund a subscription period already paid.
Your information
To make a trip work we share your first name, profile photo, vehicle description and licence
plate with the rider you are matched to, and your live location with them while you are on the way.
Riders are shown your rating in aggregate, and your vehicle class and rates while you are online so
they can choose between drivers. Your location is shared only while you are online or on a trip; it
is removed when you go offline, close the app or lose connection. The
Privacy Policy covers the rest.
Liability
You are responsible for your driving, your vehicle and your compliance with the law, and for any
claim arising from them. Fluw provides a platform to connect you with riders; we do not control how
you drive and we do not provide insurance for you. Nothing here limits liability for death or
personal injury caused by negligence, for fraud, or for anything else that cannot be limited under
Ontario law. Subject to that, our total liability to you for any claim connected with the platform
is limited to the subscription fees you paid us in the three months before the claim arose.
Ending this agreement
You can stop driving and close your account at any time. Either of us may end this agreement on
notice. Sections that by their nature should survive — payment obligations, taxes, liability
and governing law — continue to apply afterwards.
Changes
We may update this agreement. If a change is significant, including any change to the
subscription price or to the regulated minimum fare, we will notify you in the app or by email
before it takes effect.
Continuing to drive after that means you accept the updated agreement.
Governing law
This agreement is governed by the laws of the Province of Ontario and the federal laws of Canada
that apply there, and disputes will be dealt with by the courts of Ontario.
Contact
Questions about this agreement can go to support@fluw.ca.
Fluw Rides Inc.
Toronto, Ontario, Canada
